Frequently Asked Questions
Everything you need to know about shopping with Collen & Clare.
What are your delivery options and costs?
We offer standard and next-day delivery services within the UK, as well as international shipping. Orders over £150 qualify for free standard UK delivery. Shipping costs for smaller orders are calculated at checkout based on your location.
How do I return an item?
We hope you love your purchase, but if not, you can return items within 14 days of receipt. Products must be unworn, with all original tags attached. Please use our online returns portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal, Apple Pay, or Klarna for interest-free installments.
Can I find the same items in your physical boutiques?
Yes, our online collection reflects the curated selection found in our Southwold, Aldeburgh, and Burnham Market stores. However, stock levels may vary, so we recommend contacting the specific boutique if you are looking for a particular piece.
How do I know which size to choose?
Each product page includes a detailed size guide and specific fit notes. Since we stock a variety of international designers, sizing can vary; if you are between sizes, we generally recommend checking the 'Style & Fit' description for brand-specific advice.
Is my personal information secure?
Absolutely. We use industry-standard encryption technology (SSL) to protect your data. We never store your payment details and only use your personal information to process your orders and improve your shopping experience.